Shipping policy

Shipping & Fulfillment

  • Estimated preorder processing: 7–20 business days. Carrier transit time is separate and begins after shipment. Express or overnight carrier service does not remove preorder processing time.

    For items on hand/in stock, processing times are 1-4 business days.

  • Shipping delays due to carriers, customs, or high demand do not qualify for refunds.

  • Orders are shipped with tracking. Delivery is considered successful once the tracking is marked “delivered.”

    Orders valued over $300 may require signature confirmation upon delivery for verification and protection against theft or loss.

  • Orders returned due to incorrect address or delivery refusal will require a new shipping fee to be resent.

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    Custom & Pre-Ordered Items
    All custom or pre-ordered items are made-to-order and begin processing after payment. By placing an order, you acknowledge that:

    • Production and shipping times may vary and are subject to delays outside of our control.

    • You are not entitled to a refund, cancellation, or dispute once production has started.

    • Disputes filed outside of this policy may be contested using this agreement and your acceptance at checkout.

    Shipping Protection Claim Process

    • Claims are investigated by a third-party shipping protection provider and are not approved instantly.
    • Claim investigations may take several business days or longer depending on the circumstances.
    • EAZ Luxe is not the decision-maker and cannot expedite or influence the investigation.
    • Customers will be updated as new information becomes available. We are unable to provide updates before receiving information from the shipping protection provider.
    • Business days exclude weekends and holidays. Timeframes referenced throughout the claims process are calculated using business days unless otherwise stated.
    • Submitting multiple emails or messages does not accelerate the investigation or alter the provider’s processing timeline.
    • A final resolution (approval or denial) will be communicated promptly upon receipt from the shipping protection provider.


  • Why haven’t I received an update?

    We provide updates whenever new information is received from the shipping protection provider. If you have not received an update, it means the claim remains under active review and no additional information has been released.

    Can EAZ Luxe speed up my claim?

    No. Claims are investigated by an independent shipping protection provider. We monitor the claim and communicate updates as soon as they become available but cannot accelerate their investigation or decision.

    Do weekends count toward claim processing?

    Business days do not include weekends or recognized holidays. Claims are processed according to the shipping protection provider’s business schedule.

     

Our written policy is the final authority.

Estimates are not guarantees.

Shipping delays outside your control are not breaches.

Shipping & Delivery Disclaimer


Once an order has been processed and shipped, EAZ Luxe is not responsible for delays, lost, or misrouted packages caused by the shipping carrier (USPS, UPS, etc.).


Customers are responsible for ensuring that all shipping information entered at checkout is accurate and complete. Incorrect or insufficient addresses may result in delivery failure, return-to-sender, or loss of package.


In the event a package is lost in transit, a claim must be filed and approved through the shipping carrier and/or shipping insurance provider before any refund or replacement can be issued. This process is handled externally and may take additional time.


Refunds or replacements are not issued until claims are fully resolved and approved.

EAZ Luxe will provide updates when new information becomes available. The absence of a new update does not indicate that an order or claim has been abandoned or is not being actively handled.


By completing your purchase, you acknowledge and agree to these terms.

On Hand orders can be dropped off or picked up same day

On Hand products are to be announced and posted frequently 

On Hand products require 1 day processing for shipping

Express Shipping is available at your disposal, please contact beforehand for verification 

Specific items do have shipping info listed before ordering, please donnot neglect

We are not responsible for any carrier shipping delays. Final delivery date is determined by mail carrier and is out of EAZ Luxe control.

Product Quality Claims, Arrival Documentation & Product Authentication

Effective for purchases placed on or after August 15, 2026.

To preserve eligibility for review of any product-quality, incorrect-item, density, texture, length, lace, shedding, tangling, condition, or similar product concern, customers must document the order immediately upon delivery and before the hair is washed, conditioned, installed, cut, colored, bleached, heat-styled, chemically treated, customized, or otherwise materially altered.

Required arrival documentation:

• One continuous, unedited video beginning with the unopened outer shipping package and showing the shipping label or other order-identifying information clearly enough to connect the package to the applicable EAZ Luxe order.
• The same continuous video must show the package being opened and each hair item being removed from its original EAZ Luxe packaging.
• All original EAZ Luxe packaging, tags, labels, bands, inserts, and included materials must be shown and retained until the claim review is complete.
• Each bundle, closure, frontal, wig, or other hair item must be shown in full from the weft, lace, or base through the ends before alteration, together with clear close-up documentation of the specific area of concern.

Photos or videos of loose hair shown separately from the original packaging or without order-identifying context may be insufficient to authenticate that the product being presented is the same product shipped by EAZ Luxe. EAZ Luxe maintains pre-shipment quality documentation and may compare customer-provided evidence with its own order records before determining whether a claim can be approved.

If the required continuous arrival video is unavailable, EAZ Luxe may request other contemporaneous documentation reasonably sufficient to verify the product’s identity and original condition. Failure to provide sufficient arrival documentation may prevent approval of a return, exchange, replacement, or other product-quality resolution when EAZ Luxe cannot reasonably authenticate the product or determine its condition upon receipt.

Once a product-quality concern is raised, customers should not wash, install, cut, color, bleach, heat-style, chemically treat, customize, or otherwise alter the item until EAZ Luxe has reviewed the initial documentation and provided the next steps.

These documentation requirements do not limit any consumer right that cannot legally be waived.