Shipping policy

Shipping & Fulfillment

  • Estimated preorder processing: 7–20 business days. Carrier transit time is separate and begins after shipment. Express or overnight carrier service does not remove preorder processing time.

    For items on hand/in stock, processing times are 1-4 business days.

  • Carrier, customs or production delays do not remove refunds or other remedies required by applicable law.

  • Orders are shipped with tracking. A delivered tracking scan is evidence of delivery, but does not automatically establish that you received the package. Contact EAZ Luxe if you dispute receipt.

    Orders valued over $300 may require signature confirmation upon delivery for verification and protection against theft or loss.

  • Orders returned due to incorrect address or delivery refusal will require a new shipping fee to be resent.


  • Custom & Pre-Ordered Items
    All custom or pre-ordered items are made-to-order and begin processing after payment. By placing an order, you acknowledge that:

    • Production and shipping times may vary and are subject to delays outside of our control.

    • Production does not remove mandatory cancellation, refund, withdrawal or payment-dispute rights. Voluntary cancellation requests remain subject to applicable purchase-time terms.

    • EAZ Luxe may submit accurate order, fulfillment, communication and applicable purchase-time policy evidence in response to a payment dispute.

    Shipping Protection Claim Process

    • Claims are investigated by a third-party shipping protection provider and are not approved instantly.
    • Claim investigations may take several business days or longer depending on the circumstances.
    • EAZ Luxe is not the decision-maker and cannot expedite or influence the investigation.
    • Customers will be updated as new information becomes available. We are unable to provide updates before receiving information from the shipping protection provider.
    • Business days exclude weekends and holidays. Timeframes referenced throughout the claims process are calculated using business days unless otherwise stated.
    • Submitting multiple emails or messages does not accelerate the investigation or alter the provider’s processing timeline.
    • A final resolution (approval or denial) will be communicated promptly upon receipt from the shipping protection provider.


  • Why haven’t I received an update?

    We provide updates whenever new information is received from the shipping protection provider. If you have not received an update, it means the claim remains under active review and no additional information has been released.

    Can EAZ Luxe speed up my claim?

    No. Claims are investigated by an independent shipping protection provider. We monitor the claim and communicate updates as soon as they become available but cannot accelerate their investigation or decision.

    Do weekends count toward claim processing?

    Business days do not include weekends or recognized holidays. Claims are processed according to the shipping protection provider’s business schedule.


Our written policy is the final authority.

Estimates are not guarantees.

Mandatory consumer rights and applicable remedy deadlines remain in effect.

Shipping & Delivery Disclaimer


EAZ Luxe is your primary customer-service contact for missing, delayed, damaged or misrouted shipments. Shipment does not remove our responsibilities under applicable law.


Customers are responsible for ensuring that all shipping information entered at checkout is accurate and complete. Incorrect or insufficient addresses may result in delivery failure, return-to-sender, or loss of package.


For a missing shipment, contact EAZ Luxe at eazluxury@gmail.com. We assess the customer remedy separately from any carrier compensation investigation.


A pending carrier investigation or reimbursement does not automatically delay a refund or replacement required by applicable law. Legally required remedies will be provided within applicable deadlines.

EAZ Luxe will provide updates when new information becomes available. The absence of a new update does not indicate that an order or claim has been abandoned or is not being actively handled.


By completing your purchase, you acknowledge and agree to these terms.

On Hand orders can be dropped off or picked up same day

On Hand products are to be announced and posted frequently 

On Hand products require 1 day processing for shipping

Express Shipping is available at your disposal, please contact beforehand for verification 

Specific items do have shipping info listed before ordering, please donnot neglect

Carrier delivery estimates may change. Mandatory delivery and refund rights remain in effect.

Missing, Empty, Damaged or Tampered Packages and Product Concerns

Please email eazluxury@gmail.com within seven calendar days after delivery or a disputed delivery scan. For a shipment still in transit, you may report it after the expected delivery date. This is a requested reporting window, not a legal eligibility deadline.

Provide your order number, tracking number, photos of the entire outer package and all relevant sides, shipping label, interior packaging, all received contents, and any damage or tampering. Include a continuous, unedited unboxing video when available. If no video exists, submit other reliable evidence; the absence of a video or a late report does not automatically defeat a legally protected claim.

Retain available packaging, labels and contents during review. For hair-quality or incorrect-item concerns, show the item from weft, lace or base through the ends, with close-ups of the concern. Please avoid washing, installing, cutting, coloring, bleaching, heat-styling or otherwise altering the item while we review the initial evidence. We may compare it with order and pre-shipment records and request reasonable additional evidence.

Voluntary returns require approval and unused, unaltered items in original condition and packaging. Used, installed, cut, bleached, dyed or materially altered hair is not eligible for a voluntary return. These conditions do not remove remedies required by applicable law.

Payment Disputes

When practical, please contact EAZ Luxe at eazluxury@gmail.com first and allow three business days for an initial response. This is a voluntary customer-service request, not a waiver or restriction of your rights to contact your bank, report unauthorized transactions, dispute billing errors, or meet applicable deadlines. Business days are Monday–Friday, excluding recognized holidays.