Refund policy

When practical, please contact EAZ Luxe at eazluxury@gmail.com first and allow three business days for an initial response. This is a voluntary customer-service request, not a waiver or restriction of your rights to contact your bank, report unauthorized transactions, dispute billing errors, or meet applicable deadlines. Business days are Monday–Friday, excluding recognized holidays.

You do not need to complete our investigation before contacting your bank or exercising a lawful payment-dispute right.

Sales are final for voluntary change-of-mind returns, except where EAZ Luxe approves an exception or applicable law requires otherwise. Fulfillment, shipment, or production does not remove mandatory cancellation, refund, withdrawal, delivery, or payment-dispute rights. A carrier investigation does not automatically delay a legally required remedy.

Please follow the evidence and return-condition procedure below. Mandatory consumer remedies remain available regardless of an unboxing video.

Missing, Empty, Damaged or Tampered Packages and Product Concerns

Please email eazluxury@gmail.com within seven calendar days after delivery or a disputed delivery scan. For a shipment still in transit, you may report it after the expected delivery date. This is a requested reporting window, not a legal eligibility deadline.

Provide your order number, tracking number, photos of the entire outer package and all relevant sides, shipping label, interior packaging, all received contents, and any damage or tampering. Include a continuous, unedited unboxing video when available. If no video exists, submit other reliable evidence; the absence of a video or a late report does not automatically defeat a legally protected claim.

Retain available packaging, labels and contents during review. For hair-quality or incorrect-item concerns, show the item from weft, lace or base through the ends, with close-ups of the concern. Please avoid washing, installing, cutting, coloring, bleaching, heat-styling or otherwise altering the item while we review the initial evidence. We may compare it with order and pre-shipment records and request reasonable additional evidence.

Voluntary returns require approval and unused, unaltered items in original condition and packaging. Used, installed, cut, bleached, dyed or materially altered hair is not eligible for a voluntary return. These conditions do not remove remedies required by applicable law.

Please contact customer service for further details

EAZ Luxe may submit accurate order, fulfillment, communication and applicable purchase-time policy evidence in response to a payment dispute.

Incorrect or defective merchandise and non-delivery claims are reviewed separately from voluntary returns. Final-sale terms do not exclude remedies required by applicable law.

Returns are granted at the expense and approval of EAZ Luxe only.

If an order shows high risk or has any complications, we will reach out to verify required Information. This is to ensure honest transactions at our store. If order is not verified within 24 hours of us reaching out, Order will be refunded with a 5% restocking fee. No exceptions

EAZ Luxe has up to 30 business days to fufill orders before they are void, unless approved for more.
EAZ Luxe has up to 30 business days to complete and distribute orders that are not in stock, Orders have to be processed and produced by single donors as their are available.

Shipping Protection Claims

If shipping protection is purchased at checkout, any covered loss or damage claim will be processed according to the shipping protection provider’s procedures.

Claim investigations may require several business days before a claim reference number, determination, or resolution is available.

EAZ Luxe cannot provide updates, claim numbers, or estimated completion dates until they are received from the shipping protection provider.

All customer support, claim processing, and response timeframes are calculated using business days (Monday–Friday, excluding holidays). Saturdays, Sundays, and recognized holidays are not considered business days.

An agreed substitution or adjustment does not waive mandatory consumer rights. Voluntary cancellation or return requests remain subject to the applicable purchase-time terms.

Opening a legitimate payment dispute is not, by itself, abuse. EAZ Luxe will rely only on accurate records actually retained for the relevant order; no checkout acceptance record is presumed.

Full Terms [https://eazluxe.com/policies/terms-of-service]

Raw hair is sourced directly from individual donors, meaning each bundle is unique in color, texture, and density. These natural variations do not constitute defects and are not grounds for return or exchange.